1. Introduction
At Xstream Flex ("we," "our," "us"), your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://xstreamflex.com or purchase our digital web development subscription services.
By using our services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use immediately.
2. Information We Collect
2.1 Personal Information
When you purchase a subscription or interact with us, we collect:
- Name and email address
- Billing address and payment information
- Account credentials (username, password)
- Project details and preferences
2.2 Automatically Collected Data
Our systems automatically collect:
- IP address, browser type, and device identifiers
- Usage data (pages visited, time spent, clicks)
- Error logs and performance metrics
3. How We Use Your Information
We use your data to:
Service Delivery
Process payments and deploy your digital products
Security
Prevent fraud and unauthorized access
Improvement
Analyze usage patterns to enhance our services
Communication
Send updates, invoices, and support messages
4. Data Retention & Security
Retention Periods
- Account Data: Active subscription + 30 days
- Payment Data: 7 years (legal requirement)
- Project Files: 90 days after subscription ends
- Analytics: 26 months
Security Measures
- 256-bit SSL encryption for all data in transit
- AWS secure servers with daily backups
- Two-factor authentication for account access
- Regular security audits and penetration testing
5. Third-Party Sharing
We never sell your data. We only share with trusted partners when necessary:
Payment Processors
Stripe and PayPal for secure transactions
Hosting Providers
AWS and Cloudflare for reliable infrastructure
Legal Compliance
When required by law or to protect our rights
6. Your Rights & Choices
Under GDPR and CCPA, you have the right to: Recieve a copy of your data or have it removed.
To exercise any of these rights, please contact our support team at privacy@xstreamflex.com. We'll process your request within 30 days in accordance with applicable regulations.
7. Cookies & Tracking Technologies
We use essential cookies for functionality and optional cookies for analytics. You can manage preferences in your browser settings.
8. International Data Transfers
Your data may be processed in the US, EU, and other jurisdictions. We ensure adequate protection through:
- Standard Contractual Clauses (SCCs)
- ISO 27001 certified data centers
- End-to-end encryption
9. Policy Updates
We may update this policy periodically. We'll notify you of material changes via email or prominent notice on our website. Continued use after changes constitutes acceptance.
10. Contact Us
Questions about your privacy? Reach out:
Email: privacy@xstreamflex.com
Phone: 1-800-FLEX-123
Address: 123 Launch St, Suite 100, San Francisco, CA 94105